Guidelines, hints/tips for test design at L9
| Level | End user value |
| Objective | To ensure that the system is clean from issues related to end user flows, usage experience. |
| What to test | End to end business flows |
| Test for what | Usage experience. Issues related to the usage easiness, steps/guide/tips for the users for the easy and correct navigation, shortcut access of important activities, recovery from failures etc. |
| Design guidelines | Understand the end-users and their typical usage pattern, look for the various ways the same features will be used by different users etc. |
| Hints/Tips | Other than the functionality implementation, look for the usage experience from an end user perspective like easy access of most used features, guiding user to do correct things and avoiding making mistakes, prevent users from doing destructive operations like deletion of some important information. |